Cancellations & refunds

Every invitation is personalised by hand, so we would rather talk before you order than after. If you are unsure whether a design suits your celebration, message us first and we’ll help you decide.

Our policy

Cancellation and refund terms are to be confirmed by Meloya and will be published on this page. Until then, if you need certainty about cancellations before ordering, ask us and we will confirm in writing what applies to your order.

How refunds are handled

Refunds are not automatic. Where a refund is agreed, our studio issues it manually through Razorpay, the payment provider used at checkout, to the original payment method.

The 24-hour timeline is not a refund guarantee

Our 24-hour personalisation timeline is a delivery commitment for existing designs once your details are complete and payment is verified. It does not by itself entitle an order to a refund.

If something has gone wrong

If there is a problem with a payment or an order, message us with your order number and we will look into it with you.